Responsible Gambling

At Rich Royal we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and guidance to help you manage time, spending and risk. If you ever feel that gambling is becoming a problem, we encourage you to act early and use the available controls or seek independent support.

Our player protection principles

We aim to promote safe play by making responsible‑gambling options visible and easy to use. We respect player privacy while enforcing checks that reduce harm, and we expect players to follow our terms. We will act on clear signs of misuse or risky behaviour and may intervene to protect accounts when necessary.

Activity-control tools

We offer a range of practical tools you can activate in your account to control how and when you play. These are self‑service options designed to give you immediate control without delay.

Deposit and spending limits

You can set deposit limits to control how much you add to your account over set periods. Limits can typically be adjusted for daily, weekly or monthly intervals. Setting a limit helps prevent unexpected losses and keeps play within your budget.

Loss limits

Loss limits let you cap net losses over a chosen timeframe. This makes it easier to stick to a predefined budget and avoid chasing losses.

Session and time measures

Session reminders and reality checks notify you after a set amount of play time. You can also set session length limits and automatic logouts to reduce extended play.

Time-out and self-exclusion

If you need a break, you can use short-term time-outs or longer self‑exclusion. Time-outs are temporary pauses that let you step away for a few days or weeks, while self‑exclusion blocks access for a longer agreed period. Both options are reversible only after the selected period ends and may require verification to lift.

Recognising signs of problematic behaviour

Pay attention to warning signs such as chasing losses, spending more than planned, borrowing to play, neglecting responsibilities, or feeling distressed about play. If friends or family express concern, consider using limits or taking a break.

Practical tips for staying in control

Set clear deposit and loss limits before you play, use session timers, avoid playing when stressed or under the influence, and keep gambling as a form of entertainment within your budget. Regularly review your activity and account statements to monitor behaviour.

Professional help and support

If you feel that gambling is causing harm, contact a qualified health professional or local support services for confidential advice. You can also request account assistance from our support team via the in‑site help options; we will respond and explain available tools and next steps.