Rich Royal Casino Terms and Conditions
These Terms and Conditions set out the rules that govern use of Rich Royal's online casino and sportsbook services. They explain the relationship between us and our users, the basic rights and responsibilities on both sides, and the practical rules that apply when you register, deposit, play, claim promotions, and request withdrawals. By using our site you agree to comply with these terms and any updates we publish.
Account responsibilities
When you create an account with Rich Royal you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate personal information and update it if it changes. We may request identity and address verification to process withdrawals or meet compliance checks - until verification is complete, certain features may be restricted.
Account security and access
If you suspect unauthorised access, notify us immediately. We reserve the right to suspend or close accounts in cases of fraud, chargebacks, bonus abuse, multiple accounts, or other breaches of these terms. We may also limit or withhold funds while investigating any suspicious activity.
Eligibility requirements
To register you must meet our eligibility criteria. You must be of legal age to gamble where you are located and able to enter into a binding contract. Only one account is allowed per person, household, or payment method unless otherwise agreed by us. We may refuse registration or close accounts where eligibility cannot be confirmed.
Acceptable platform use
Users must not use the platform for illegal activity or to conceal the origin of funds. Cheating, collusion, exploiting software bugs, or using automated play bots is prohibited. You must not attempt to manipulate bonus mechanics or place bets in a way that unfairly reduces risk. Breaches may result in account closure and forfeiture of funds.
General bonus and promotion rules
Promotions, free spins, and welcome bonuses are subject to specific terms that are shown with each offer. General rules include limits on maximum bet while a bonus is active, eligible games for wagering contributions, and wagering requirements. Bonuses are non-transferable and we may void bonuses or winnings if we suspect abuse. Exact wagering rates, validity periods, and other conditions will be listed in the promotion details.
Deposits and withdrawals
We offer a range of payment methods and will use the same method for withdrawals where practical. Minimum and maximum amounts, processing times, and fees (if any) depend on the chosen method and are shown in the cashier. Withdrawals may be subject to verification checks and limits; we reserve the right to delay payouts until all required documents are received and reviewed.
Dispute resolution
If you have a dispute with us, contact customer support first so we can attempt to resolve the matter. If we cannot reach agreement, we will follow our internal review process. Further escalation options, if any, will be set out in our customer support information. While we aim to resolve disputes promptly, resolution times may vary depending on complexity and required checks.
Updates to terms and conditions
We may revise these Terms and Conditions from time to time. Material changes will be notified on the site or by other reasonable means. Continued use of the platform after updates constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.