Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, email, or phone and we'll provide clear, practical guidance on verification, deposits, withdrawals, or game access. For urgent account matters use live chat or phone; for documents or billing send an email with your details and we'll respond as quickly as possible.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - live chat and email for account, verification, technical and payment queries |
| General Enquiries | [email protected] - questions about promotions, terms or site access |
| Affiliate Enquiries | [email protected] - partnerships, marketing and tracking questions |
| Phone | +1 312 647 2189 - voice and SMS support for urgent account matters |
| Working Hours | 24/7 (live chat; email replies Mon-Fri) |
Contact by email
Email is the preferred way to contact Rich Royal for detailed requests, account-related issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details to avoid delays. Allow 24-48 hours for a full response if further verification or documentation is required.
Submit your enquiry
Response Time
Support response times vary by request. Most inquiries receive a reply within one business day. Simple account and payment questions are typically resolved quickly via live chat, while more complex cases such as document verification or dispute reviews may take several days to investigate. We’ll update you if additional time or information is needed.
Feedback
We’d love to hear from you - send feedback, suggestions, or ideas to improve the site. Every message is read carefully by our team and used to refine features, update promotions, and streamline the player experience. Your input helps us prioritise fixes and shape future updates, so please share anything that can make our casino and sportsbook more user-friendly.